![]() Martello checks the DNS query resolution, hop details, and latency, and notifies administrators of all of these things when it detects a problem. Martello also automatically gets the average round-trip time, notifying the admins when the threshold limit is exceeded. If any packet loss is found, it will immediately notify the admins. Martello can help administrators fix Office 365 issues before users even notice, by pinging the Microsoft end-point every five minutes. This takes up a lot of time since there’s no proactive approach to checking the latency or DNS issues before a user has complained. If this doesn’t identify the issue, they’ll try to get the hop details and raise a ticket with Microsoft to find out if there are any issues with Office 365. Then they’ll try to access Google to confirm the speed of the Internet, and ping to check if there is any packet loss. To confirm the issue, admins will check with other users to see if they’re facing the same issue. Still, they don’t always have enough information to confirm this. Whenever a user complains about slowness in accessing a mailbox, IT administrators often suspect it’s due to an issue with the network. Top Office 365 Issues: High Network Latency Top Office 365 Issues: Mail Delay Complaints ![]() Top Office 365 Issues: Network Latency Issues
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